If you have any questions regarding products, services, orders, or various types of support, please feel free to contact us.

• Monday-Friday: 4pm-11pm PST
• Saturday-Sunday: Closed

*Currently, we do not accept phone inquiries. We apologize for any inconvenience.

When you have needs related to product quality issues and returns, we are committed to actively handling your case and aim to resolve it as soon as possible. Therefore, when you have questions about such matters, please include the following information to expedite the processing of your case:

• Your order number
• The serial number on the product's bottom

If there is a malfunction, please attach a malfunction video or a link to your video to help us quickly understand the situation."